Curb to Gate: Improving and Enhancing the Passenger Experience
Technology
•
1h 1m
A passenger’s experience with your airport begins before they reach the terminal. From apps that alert you to open parking spaces, rideshare and pre-flight food ordering, this panel will discuss the various ways technology is enhancing the passenger experience.
Moderator: Winston Burns, Managing Partner, Westwin Business and Newburns Management Group
Panelists:
Ben DeCosta; Vice Chair, AMAC Airport Leadership Collective / General Manager (Former), Hartsfield-Jackson Atlanta International Airport
Jeff Livney, Co-Founder and Chief Experience Officer, Servy
Up Next in Technology
-
The Touchless Passenger Experience
Passengers expect to experience a certain level of technology. How to engage and interact with a passenger with no physical contact?
Moderator: Clarence LeJeune, CEO, LeJeune and Associates, LLC
Panelists: Zenola Campbell, Vice President of Concessions, Dallas Fort Worth International Airport; ...
-
Managing and Understanding the Capita...
Technology upgrades and enhancements require planning and forethought. How do you evaluate what type of investment to make and prepare for the fiscal impact?
Moderator: Sharon Heard-Brown, Assistant General Manager, IT Operations, Hartsfield-Jackson Atlanta International Airport
Panelists: Paul...
-
The Future of the Passenger Experience
How does technology play a role in how we communicate with passengers in the future? What methods do we use to capture passenger data and implement improvements to the passenger experience?
Moderator: Cassandra Bozeman, Chair, AMAC Corporate Development Committee / At-Large Director, AMAC Board ...