How does technology play a role in how we communicate with passengers in the future? What methods do we use to capture passenger data and implement improvements to the passenger experience?

Moderator: Cassandra Bozeman, Chair, AMAC Corporate Development Committee / At-Large Director, AMAC Board of Directors / Founder, ONE Enterprise Group

Panelists: Ken Buchanan, Executive Vice President, Revenue Management and Customer Experience, Dallas Fort Worth International Airport; Steve Mayers, Director of Customer Experience, ADA and Title VI Coordinator, Hartsfield-Jackson Atlanta International Airport; and Miguel Southwell, President, Brakkam Aviation Management